Accessibility
Policy
Accessibility Policy
Our Commitment
At Creatio, we believe that everyone should have equal access to our platforms, regardless of ability.
Therefore, we are dedicated to ensuring that our Learner Portal, creatiogreen, corporate website, and internal tools are inclusive, accessible, and easy for all to use.
To achieve this, we are aligning our digital platforms with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, in accordance with the European Accessibility Act.
What We Are Doing
We have successfully completed a comprehensive refactoring of the Learner Portal, ensuring full accessibility compliance and are now undertaking similar accessibility improvements for the centre facing side of creatiogreen before moving onto the internal side of creatiogreen.
The refactoring of our corporate website is already underway.
As part of our work to ensure accessibility across our platforms we have/are undertaking the following:
Developed and issued internal best-practice documentation to guide our development team in applying accessibility standards across their work from design to testing to deployment. This documentation provides clear accessibility standards, practical coding examples, and testing protocols, enabling our developers to integrate accessibility principles seamlessly into all future projects.
Internally validated features through a combination of automated tools, manual testing, and real-world evaluations using assistive technologies such as screen readers and keyboard navigation. This is something we will continue to do going forward and have now embedded into our development practices.
Engaging accessibility specialists to undertake independent, external verification and testing of our various platforms with the aim of completing the testing of the Learner Portal in December 2025 and centre facing side of creatiogreen in June 2026 once the redesign of this side of the solution is launched in April 2026.
Conducting manual, automated testing across key user journeys.
Publishing VPATs (Voluntary Product Accessibility Templates) for each platform:
The Learner Portal VPAT will be published in December 2025 following the external audit.
VPATs for the centre facing side of creatiogreen will be published in July 2026 once the external audit is completed.
The VPAT for the Creatio corporate website will be published in November 2025.
Known Accessibility Issues as of 24th September 2025
Whilst we are confident – in advance of the external audits – that the majority of our platforms are compliant with the WCAG 2.2 Level AA requirements and the remaining areas will be addressed with the work we are undertaking. Therefore, some Users may notice the following in the interim:
Some interactive elements may not be fully keyboard accessible yet
Certain colour contrasts may not meet guidelines – we are engaging with our various clients on the colours each client configured on their versions of creatiogreen to ensure they meet WCAG 2.2 Level AA requirements
Some creatiogreen "Form" fields may not be fully labelled for screen readers
Some pages may not display optimally on all screen sizes or devices (responsive issues)
WCAG 2.2 Requirements Not Applicable to our creatiogreen Platforms
WCAG Requirement: 1.2.1 Audio-only and Video-only (Prerecorded) Level: A
Rationale for Non-Applicability: Our platforms don’t host prerecorded audio-only or video-only content.
WCAG Requirement: 1.2.2 Captions (Prerecorded) Level: A
Rationale for Non-Applicability: Our platforms don’t host or produce video content with synchronised audio that would require captions.
WCAG Requirement: 1.2.3 Audio Description or Media Alternative (Prerecorded) Level: A
Rationale for Non-Applicability: We don’t provide prerecorded video content that would require audio descriptions.
WCAG Requirement: 1.2.4 Captions (Live) Level: AA
Rationale for Non-Applicability: Our platforms don’t broadcast live audio content that would require real-time captioning.
WCAG Requirement: 1.2.5 Audio Description (Prerecorded) Level: AA
Rationale for Non-Applicability: We don’t host prerecorded video content requiring audio descriptions.
WCAG Requirement: 1.4.2 Audio Control Level: A
Rationale for Non-Applicability: Our platforms don’t auto-play audio content for more than three seconds.
WCAG Requirement: 1.4.4 Resize Text Level: AA
Rationale for Non-Applicability: This is achieved through responsive design principles that are standard in our development practices rather than requiring specific implementation guidance.
WCAG Requirement: 1.4.5 Images of Text Level: AA
Rationale for Non-Applicability: Our platforms use actual text rather than images of text for content delivery.
WCAG Requirement: 2.1.2 No Keyboard Trap Level: A
Rationale for Non-Applicability: This is a fundamental requirement that’s built into standard HTML practices and doesn’t require special implementation in our platform contexts.
WCAG Requirement: 2.1.4 Character Key Shortcuts Level: A
Rationale for Non-Applicability: Our platforms don’t implement single character key shortcuts that would trigger this requirement.
WCAG Requirement: 2.2.1 Timing Adjustable Level: A
Rationale for Non-Applicability: Our platforms don’t use time limits for completing tasks or accessing content.
WCAG Requirement: 2.2.2 Pause, Stop, Hide Level: A
Rationale for Non-Applicability: We don’t implement moving, blinking scrolling or auto-updating content that would trigger this requirement.
WCAG Requirement: 2.3.1 Three Flashes or Below Threshold Level: A
Rationale for Non-Applicability: Our platforms don’t contain content that flashes more than three times per second.
WCAG Requirement: 2.4.5 Multiple Ways Level: AA
Rationale for Non-Applicability: This is addressed through standard website navigation architecture (menus, search, breadcrumbs) that are part of our core design patterns rather than specific implementation requirements.
Continuously Improving for Everyone
Accessibility is not a one-off task — it is part of an ongoing effort.
We’re dedicated to continually reviewing and improving our platforms to ensure they remain inclusive and accessible for everyone. We’ll update this statement as we make progress — at least every six months, or sooner if we make any major updates to our platforms.
Feedback and Support
We truly value your feedback and support — it helps us continue improving and making our platforms more accessible for everyone.
So, if you encounter any accessibility barriers or need information in a different format, please fill out the contact us form.
We aim to respond within 10 business days.
Last updated: 13/10/2025
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